Surgent's Professional Email Writing Basics - On-Demand Webcast

Overview

Written business communication provides a structured, documented, and efficient way to convey information, make decisions and collaborate across various business functions. It ensures clarity, consistency, and professionalism in all interactions.

Well-crafted e-mails reflect positively on your executive presence. Mastery can enhance your reputation and credibility as well as lead to opportunities for career advancement. In this course, you will learn how to incorporate strategies to articulate your ideas, instructions, and messages with precision. This reduces the likelihood of misunderstandings, errors, and confusion and provides a framework for your business success.

Highlights

Create clear and concise email communication and utilize protocols that support and enhance your professionalism
Best practices for excellent email etiquette
Types of subject lines to avoid
Subject line structure for maximum impact
Creating effective greetings and sign offs
When and how to use cc/bcc fields to avoid conflict and enhance connection
Elevated “out of office reply” messages
How to best convey the proper tone
Avoiding common pitfalls
How to handle misunderstandings and mishaps
Examination of when to use text, instant messaging, or phone call instead of email
Synthesizing ideas and using efficient methods of writing
Creating concise email strings

Prerequisites

General familiarity with business principles

Designed For

Anyone in the accounting or financial service professions who seeks to gain a better understanding of strategies to improve written communication in business.

Objectives

Recognize and identify habits that elevate every message
Understand rules of email etiquette to enhance professionalism
Know how to identify desired outcomes to match content and method of communication